Kingwood Auto Repair

Ryan, when I saw your post I could not believe our team would treat anyone like this! We do our best to manage expectations and if something does happen we inform the customers right away. By all means we are not perfect and things don’t always go the way we want them to but we are good people that always do the right thing. Again, when I saw your post I went straight to my leaders on our service side as well as our collision side as your post made me concerned. Neither manager could find your name in our system so I am thinking you might be reviewing the wrong automotive shop. With that said, I don’t want to assume anything. If you feel this happened at Kenneth’s Car Care in Kingwood TX please reach out to me directly at [email protected]. I would like to get the specific details around the matter. Thanks!

Thank you so much for taking the time to show you support for our team!! It really helps support our #localbusiness!! See you the next time you need any auto service or repair!

Ryan, when I saw your post I could not believe our team would treat anyone like this! We do our best to manage expectations and if something does happen we inform the customers right away. By all means we are not perfect and things don’t always go the way we want them to but we are good people that always do the right thing. Again, when I saw your post I went straight to my leaders on our service side as well as our collision side as your post made me concerned. Neither manager could find your name in our system so I am thinking you might be reviewing the wrong automotive shop. With that said, I don’t want to assume anything. If you feel this happened at Kenneth’s Car Care in Kingwood TX please reach out to me directly at [email protected]. I would like to get the specific details around the matter. Thanks!

Thank you so much Kelly! If we could give you 5 stars for being a great customer we would do it! See you next time.

Thank you Thank you Thank you Rachael!! :)

Thanks so much for the great review Gail!!

Tee so were you! Thank you so much for this amazing review and for trusting the Kenneth's team with your repairs! We look forward to seeing you next time you need automotive repair.

Who Mask, I spoke to Grayson about this. He mentioned you had called saying you had an engine that you were trying to install but was halfway assembled and needed us to finish the job. Although we would love to help, Grayson let you know that we would have to tow it in and look at before giving an accurate estimate. He was hesitate to give you an estimate over the phone and it sounds like you became frustrated with him. The reason he could not give an estimate over the phone is It would be very difficult to “guess” how many hours our tech would need to complete it without seeing it. We like to be fair with our customers and not overcharge and being able to see it would allow us to give you a more accurate estimate. We are sorry you were not satisfied with our approach to an accurate estimate and possible repair as we know our technicians could have definitely helped get your truck back on the road. Be well and stay safe!!

Thank you so much Mr Gordon!! With all the body shops in the area we want to also thank you for choosing Kenneth’s. We enjoyed meeting you and look forward to seeing you in, maybe not for a fender bender, but maybe an oil change or brakes next time. Be well and stay safe!!