When I initially took my car to Kenneth's back in November 2023, I had a not so great experience. After leaving a 1 star review and detailed description of how I was treated back in November, the manager, Grayson, reached out to me immediately to address my situation and attempt to make things right. I am happy to now change my initial review of 1 star to 5 stars. Grayson and his team at Kenneth's did everything in their power this past week to rectify my situation and make things right. I'm very grateful that my initial bad experience was not ignored, and that Kenneth's has a solid team that stands up for their customers when it is right. I'll be glad to give them another chance in the future, and personally recommend them to friends and family for car repairs.
Eileen, it is disappointing reading this as every team member at Kenneth's should deliver nothing less than fantastic communication and customer service. Vic obviously failed, and I apologize for that. I do want to inform you that as of January 11th, Vic has no longer been associated with Kenneth's Car Care. Vic worked with us for about 3 months, and in that time we tried to coach him to align with our operating standards, but unfortunately he could not make the changes needed to represent Kenneth's or care for our clients. I want to apologize as I was not aware of your situation until now, or the items that we owe you. After reading this review, I would like to have you email me at [email protected] with your contact info so I can make sure we get you the missing magnet, and learn more about the accident so I can look into why we had tail lights removed for a front end collision. Thank you for your time in bringing forth this issue and I look forward to getting this resolved. Talk soon! -Grayson
- Mechanical Auto Repair